BEHAVIOR CHECKLIST FOR EMPLOYEE PERFORMANCE COUNSELING EXERCISE
INTERPERSONAL RELATIONS DIMENSION
Interpersonal Relations: Skill in perceiving and reacting sensitively to the needs of others; deals effectively with tensions; projects open and approachable manner.
Positive Behavioral Descriptors:
- Listens to the employee.
- Responds to the employee in a thoughtful and diplomatic manner.
- Demonstrates awareness and concern for the feelings of the employee.
- Is supportive, and reassures the employee when the employee is upset or tense.
- Attempts to put employee at ease by being open and approachable in manner; using small-talk in appropriate circumstances, approachable body language and positioning, and otherwise dealing with the employee on a
- Shows interest in the points of view, ideas, and concerns of the employee.
- Is patient with the employee.
- Recognizes need to deal with different situations differently – is supportive or firm where appropriate.
Negative Behavioral Descriptors:
- Is unaware of affect of own actions on the employee (e.g., dwelling on a point that has already been resolved).
- Does not show legitimate concern for employee's ideas; is non-supportive or doesn't show that the employee's ideas are valued when the opportunity for doing so is present.
- Body language shows disapproval of or impatience with the employee.
- Has a pattern of interrupting the employee.
- Tries to retaliate when a point or a decision is challenged.
- Relates to the employee on an impersonal level; makes no effort to establish rapport.
- Responds to emotions in a threatening manner.
- Talks "down" to the employee.
- Is abrupt with the employee when a question is asked, or statement made, that implies disagreement with his/her point of view.
- Shows disrespect for the employee by using exaggerated expressions, or looking away, when they express a different viewpoint.
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Subordinate Counseling Exam Prep
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