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Job Knowledge: This behavior dimension is exhibited by candidates who have spent time in learning the specifics of a required job and other related materials and content manner. Candidates should pay attention to the role you are to assume in the exercise. A good job knowledge includes knowing what resources are available to you within the exercise to deal with any problems that occur.

High ratings for job knowledge include:

• thorough knowledge of the apparatus
• thorough knowledge of rules and regulations
• thorough knowledge of standard operating procedures and general orders within the department
• knowing what specific departments within the simulated municipality are available to you to help deal with problems

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