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Problem Analysis: Problem analysis is evaluated many times on the basis of behavior. It shows that a fire officer recognizes and uses information available to him/her. If a fire officer cannot properly plan and organize information presented to him/her and exercise sound judgment, he/she will be a failure in problem analysis. An important element of problem analysis is the ability to pull together related information appearing in different sources and locations.

High ratings for problem analysis include:

• being able to think logically
• being able to think on your feet
• not become emotionally involved in a decision
• being able to determine the exact nature of the problem
• being able to analyze the impact of this problem, being able to locate the source of problems
• capable of finding all relevant and necessary information to make decisions
• requesting additional information whenever appropriate
• recognizing scheduling conflicts that could occur
• candidate took specific course of action to resolve any problems that occurred
• requests for information from the public or inquiries within the department are handled promptly

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